We are seeking an enthusiastic and empathetic Customer Service Professional to join our answering service team.
We have various shifts available.
In this pivotal role, you will be the voice of our company, responsible for delivering seamless customer experiences that exceed expectations.
As a trusted extension of our clients' businesses, you will handle incoming calls and messages with the utmost professionalism and efficiency.
Responsibilities:
- Answer inbound calls promptly and professionally, providing exceptional customer service to callers.
- Accurately record and relay messages according to client-specific protocols.
- Ensure a smooth and seamless transfer of calls to appropriate individuals or departments.
- Handle customer inquiries, resolve issues, and provide relevant information with precision and empathy.
- Maintain comprehensive knowledge of our clients' products, services, and industry to deliver accurate and informed responses.
- Document and update customer interactions in a timely and accurate manner.
- Collaborate with team members and supervisors to improve processes and enhance customer satisfaction.
Requirements:
- Prior experience in customer service or call center environments is preferred.
- Excellent verbal and written communication skills, with exceptional phone etiquette.
- Strong listening skills and the ability to empathize with customers' concerns.
- Exceptional multitasking and organizational abilities to handle a high volume of calls effectively.
- Detail-oriented with strong problem-solving skills.
- Proficient in using call center software and CRM systems.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent qualification.
*\*\*we have various shifts available, flexibility is a plus and looking for someone that would be available to do a weekly rotating on call *
Please submit your resume through indeed and will we reach out.
Job Type: Part-time
Pay: From $15.
65 per hour
Expected hours: 10 – 30 per week
Benefits:
* Flexible schedule
Experience level:
* 3 years
Shift:
* 4 hour shift
* 8 hour shift
* Day shift
* Evening shift
* Morning shift
* Night shift
* Rotating shift
* Split shift
Weekly day range:
* Every weekend
* Monday to Friday
* Weekends as needed
Work setting:
* In-person
* Office
Application Question(s):
* What hours are you available to work?
* Are you available to be on call, this is a weekly rotating schedule.
Language:
* English (Required)
Work Location: In person
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