Seidel Group is currently seeking a Customer Service/ Inside Sales Representative.
Job Title: Customer Service/Inside Sales Representative Department:
Sales Reports To: Sales Manager
FLSA Status: Non-Exempt
SUMMARY:
· To focus on creating and maintaining superior customer service, both externally and internally by processing orders for Seidel products received from customers via scan, telephone, fax, E-mail or from company employee by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.
Other duties may be assigned.
·Processes incoming orders to customer order specifications, relays changes and addresses concerns until customer satisfaction is fully achieved.
·Interfaces with company branches and outside sales by providing customer-order quotes, ship dates and order status information.
· Uses product knowledge to inform customer of unit prices, shipping dates, anticipated delays, and any additional information needed by customer.
·Advises customers if the order is close to the current dollar discount and inquires if they would like to take advantage of the discount by adding on to the order.
·Maintains daily “open order” report to monitor sales status and provide feedback to sales and management.
·Expedites order by monitoring both current and inbound inventory levels for application against existing orders.
·Writes or types order form, or enters data into computer, to determine total cost for customer.
·Occasionally meet with customers from both USA and/or other countries to ensure customer satisfaction and product service.
·Follows up on orders to ensure delivery by specified dates.
·Computes price, discount, sales representative's commission, and shipping charges as required.
·Prepares invoices and shipping documents such as export papers, commercial invoices.
·Checks shipping orders to ensure they are accurate with regards to quantity shipped; this is done by comparing shipping documents with computer generated reports.
·Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
·Receives and checks customer complaints.
·Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
·Compiles statistics and prepares various reports for management.
·Answers questions from customers or individuals on how a product operates or directs them to the person that can assist them.
· Make sure that quotes are processed through the quoting process in a timely manner.
·Types quotes and maintains files for all quotes that are processed.
·Maintains customer name and address database.
·Responsible for sending new pricing, with the correct multiplier, to all customers.
·Create no charge shippers for customer replacements.
·Records or files copy of orders received.
QUALIFICATIONS
· At a minimum, a High School diploma plus some advanced education/training or equivalent combination of education and experience.
Must possess extensive experience (at least 3-5 years) in customer service/inside sales.
SKILLS AND ABILITIES
· Must be friendly, clear speaking and can work with patience and courtesy in customer relations.
· Must have computer efficiency including Microsoft Excel, Excel, Access, Outlook, Visual
· Must be familiar with all product lines and customer base.
· Must be familiar with the data works system and be able to input and retrieve data.
· Must have strong communication abilities and be able to interface and work with supervisors, managers and all departments including sales, operations, logistics and finance.
Job Type: Full-time
Pay: $35,000.
00 - $55,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Experience level:
* 1 year
Shift:
* 10 hour shift
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Weekends as needed
Experience:
* Customer service: 1 year (Preferred)
Work Location: In person
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